Last updated: 13 October 2026
At TIDYRA LTD, we want you to be happy with your purchase. If you change your mind or experience an issue with your order, this policy explains how returns, cancellations, and refunds are handled.
1. Right to Cancel Your Order
Customers purchasing online in the EU and UK generally have the right to cancel their purchase within 14 days of receiving their goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please notify us within the applicable cancellation period by emailing tidyra.info@gmail.com. Please include your order number and clearly state that you wish to cancel your purchase.
After notifying us, you generally have a further 14 days to return the goods.
2. Return Conditions
When returning an item because you have changed your mind, please take reasonable care of the product and its packaging.
You may inspect the product as you would in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the item’s nature, characteristics, and functioning.
Items should be returned with their accessories and original packaging where reasonably possible.
These conditions do not limit your statutory rights regarding faulty, damaged, misdescribed, or incorrect products.
3. Return Shipping Costs
For a return due to a change of mind, customers are responsible for the direct cost of return shipping, provided this responsibility was clearly communicated before purchase.
If an item is faulty, damaged, incorrect, or does not conform to the contract, please contact us before returning it. We will handle the issue in accordance with applicable consumer protection law and will not charge customers for remedies that must legally be provided free of charge.
4. Refunds for Returned Orders
Once you validly cancel an order, we will refund the applicable amount in accordance with the law.
For standard change-of-mind cancellations, refunds will generally include the original standard delivery charge, where applicable. Additional charges for premium delivery services may not be refundable beyond the cost of standard delivery.
We will issue refunds within the applicable legal timeframe. We may withhold reimbursement until we have received the returned goods or evidence that they have been sent back, whichever occurs first, where the law permits.
Refunds will normally be made using the original payment method.
5. Orders Not Dispatched Within 7 Days
We aim to dispatch orders promptly.
If we are unable to dispatch your order within 7 calendar days of your order date, you may request a full refund if you no longer wish to wait.
Please email tidyra.info@gmail.com with your order number to request cancellation and a refund.
If your order has not been dispatched within this seven-day period, we will honour this additional refund promise. Any refund will be processed within the applicable legal timeframe.
This policy does not remove any other cancellation or refund rights you may have under applicable law, including rights relating to missed agreed delivery dates or undelivered goods.
6. Damaged, Faulty, or Incorrect Items
Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incomplete, or different from the product you ordered.
Email tidyra.info@gmail.com with your order number, a description of the problem, and photographs where helpful.
We will assess the issue and provide an appropriate remedy under applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
Your statutory consumer rights remain unaffected. For qualifying goods, EU and UK consumer law provides legal protections against faulty or misdescribed products.
7. Products Excluded from the Right to Cancel
Certain products may be excluded from the statutory change-of-mind cancellation right where a legal exception applies. For example, this may include clearly personalised or made-to-order products.
Any applicable exception will be communicated in accordance with the law. Such exceptions do not remove rights relating to faulty or incorrectly supplied products.
8. How to Contact Us
For returns, cancellations, or refund enquiries, contact:
Business: TIDYRA LTD
Email: tidyra.info@gmail.com
Phone: +386 70 435 795
Please include your order number so that we can identify your purchase and assist you.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.